Hey there, fellow Frenchie lover!
Welcome to the Batpig Co. FAQ—a place where we’ve rounded up answers to the questions we hear most often from awesome humans like you. If you don’t see your question below, give us a shout. We’re always here to help keep those Frenchie tails wagging!
Browse our Frenchie-approved collections, add your favorite goodies to your cart, and head to checkout. You’ll get an order confirmation email right away.
We accept all major credit and debit cards like Visa, MasterCard, and Amex, plus PayPal. Your transactions are secure and hassle-free.
If your order hasn’t shipped yet, we’re happy to help make changes or cancel it. Just reach out as quickly as you can!
Yes! We ship almost everywhere. If your country appears as an option at checkout, we’re good to go. Not sure? Drop us a message, and we’ll check for you.
Shipping times depend on your location and chosen shipping method. For most metro areas, it’s usually 1–5 business days. You’ll see exact estimates at checkout.
Orders over $50 qualify for free standard shipping within our main region. Orders below that or expedited options may have a fee, shown clearly at checkout.
Absolutely! Once your order ships, we’ll email you tracking details so you can follow your Frenchie’s new gear all the way home.
Start by checking the tracking info. If it’s marked delivered but hasn’t shown up, reach out within 30 days, and we’ll help sort things out.
Changed your mind? No worries. Contact us within 14 days of receiving your order. Items should be unused and in their original packaging, and we’ll help arrange a return or exchange.
That’s not what we want! Let us know right away, including your order number, and we’ll arrange a replacement or refund at no extra cost.
If a pup-favorite item sells out, we’ll share the estimated restock date (usually within about five business days) or suggest a similar alternative.
Absolutely! Everything we carry is vetted (pun intended) and Frenchie-approved. As always, supervise your dog during use and stop using any item that causes discomfort.
Each product page has a size guide and fit notes to help you find the perfect fit for your pup’s unique body shape.
Great question! Our blog and product pages include lots of tips on grooming, health, training, and daily care tailored to Frenchies.
Frenchies can be prone to breathing issues, skin sensitivities, and ear infections. We share care advice with relevant products and link to trustworthy resources to help keep your Frenchie healthy and happy.
Most Frenchies can’t swim well due to their stocky build and short snouts. Always supervise your pup around water and use a doggy life jacket for safety.
Not quite yet, but we’re working on it! For now, you’re welcome to reorder anytime, and we’ll remember your pup’s favorites.
Yes, please! We love fresh ideas. Share your suggestions via email or our submission form, and you might see your idea come to life—with credit, of course!
Absolutely! Tag us on Instagram with #BatpigCoFrenchie or send us your pup’s photos. We’re always thrilled to show off our amazing Batpig Co. community.
Didn’t see your question here?
Don’t worry! Reach out anytime—we’re always happy to help keep Frenchie tails wagging.
