We try to answer every message within 24 hours on business days. We’re busy spoiling Frenchies on weekends, but we’ll get back to you as soon as we can!

Not right now. We handle all support through email or our contact form so we can give you (and your pup) the best attention, minus the hold music.

We’re an online Frenchie paradise, so we don’t have a public storefront. But our products ship right to your door for maximum Frenchie convenience!

 Batpig Co. is based in [Your City/Country], but we serve French Bulldogs (and their humans) worldwide. No matter where you are, we’ve got your back (and your Frenchie’s ears).

We deliver almost everywhere! If you see an option for your country at checkout, we ship there. If you’re unsure, just ask—we’ll clarify!

 Shipping costs and delivery times depend on your location and order size—just check the details at checkout. For most metro areas, it's typically 1–5 business days.

If your tracking isn’t moving or you haven’t received your order, email us with your order number and we’ll look into it.

 Need to tweak your order? Just let us know ASAP—if it hasn’t shipped yet, we can usually accommodate.

 Unhappy with your purchase? Let us know within 14 days. Items should be unused and in original packaging. We’ll help you with a return or exchange.

 We accept Visa, MasterCard, American Express, PayPal—and more.

 We love partnering with fellow Frenchie fans and businesses! Shoot us an email at woof@batpig.co and let’s chat.

 Yes please! Share your pup pics, stories, or thoughts via email or the contact form—we might feature them on our social media!

 Reach out anytime—we’re always here to help keep Frenchie tails wagging.